Entiquo Wooden Heart Puzzle Everlasting Gift

📦 Shipping Information

We process all orders within 1–2 business days.

Your handcrafted Entiquo heart will be delivered within 7–10 business days (depending on your location).

You'll receive a tracking number via email as soon as your order ships.

We offer free shipping on all domestic orders.

Please note: Delivery times may vary during holidays or due to unexpected carrier delays.

🔁 Return & Exchange

We take pride in the quality and craftsmanship of our products. However, if you're not satisfied with your order:
3 days of receiving your item.

To initiate a return or report an issue, please contact us

We take pride in the quality and craftsmanship of our products. However, if you're not satisfied with your order:

✅ Eligibility for Returns

You may request a return within 3 days of receiving your item.

The item must be unused and in its original packaging to qualify for a refund.

Return shipping costs are the responsibility of the customer unless the product arrived damaged or defective.

To initiate a return or report an issue, please contact us

🔁 Non-Returnable Items

Customized or personalized items are non-refundable.

✅ Damaged or Defective Items

If your order arrives damaged, please contact us within 48 hours with photos of the item and packaging so we can arrange a replacement or full refund.

🚚 Return Process

To start a return, please contact us with your order number and reason for return. Once approved, we’ll share return instructions.

💸 Refunds

Once your return is received and inspected, we’ll notify you of the approval status. If approved, your refund will be processed within 5–7 business days to your original payment method.